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All Dreamcatchersdreamtime purchases will be shipped within 24 hours of the order being placed. If for any reason stock levels are incorrectly displayed, and any items you may have purchased are sold out, we will contact you by email as soon as possible and you will receive an immediate refund. Some garments may be made to order – please allow 4-5weeks for making.
Australian orders are sent using Australia Express Post, which delivers in 1-2 business days between major cities. Please include a daytime delivery address or work address (PO Box addresses are not accepted) and contact details.
International orders are sent via Express International Post (Countries other than NZ) or Registered Post (NZ only) and typically takes 2-5 business days for delivery, between major cities. Please note that this excludes customs processing within your country. Please provide a daytime delivery address (PO BOX is not accepted) as well as appropriate contact information – your billing and delivery address must be the same address. A tracking number is provided once your order has been dispatched and your parcel will be left at your local post office if there is no-one available to accept the delivery. If you have a special request contact us before purchasing at firstname.lastname@example.org
Note: Local guidelines apply once your purchase is in your country and may be subject to local customs duties and/or local taxes in the country of destination; these are not included in your purchase. Please check with the local authority to ascertain applicable rates as these charges are borne by you and not Dreamcatchersdreamtime.
Shipping Rates We aim to keep the shipping and handling charges to a bare minimum, for our customers. From time to time we offer free shipping for orders over a certain amount. Delivery is free within Australia for orders over AUD600.
If you would like to exchange or return a product for any reason, contact us within 48 hours of receiving your order. Email your return request to email@example.com and arrange any items you may wish to purchase in exchange. Include your receipt and the item to be returned in its original packaging. The item must be posted to us within 7 days after your order was received. Any returns posted after being in your possession for longer than 7 days will not be accepted.